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Support

Get help with AnnotateAudio

Contact Us

Need help? Have questions?

Email us at contact@annotateaudio.com

We typically respond within 24-48 hours.

Frequently Asked Questions

How do I restore my purchases?
  1. Open the AnnotateAudio app
  2. Go to the Settings page
  3. Tap "Restore Purchases"
  4. Your subscription will be restored if it was purchased with the same Apple ID
How do I cancel my subscription?
  1. Open the AnnotateAudio app
  2. Go to the Settings page
  3. Tap "Your Plan"
  4. Tap "Manage Subscription"
  5. Tap "Cancel Subscription"

Your subscription will remain active until the end of your current billing period.

I have a question about billing or my subscription
All subscriptions are managed through Apple's App Store. For billing questions, you can:
  • View your subscription details in the app by going to Settings → Your Plan
  • Check your Apple subscriptions in your device Settings → [Your Name] → Subscriptions
  • Contact Apple Support for billing-specific issues
  • Email us at contact@annotateaudio.com if you need additional help
How accurate is the transcription?
AnnotateAudio uses state-of-the-art AI speech recognition technology. Accuracy depends on factors like audio quality, speaker clarity, background noise, and accents. For best results, use high-quality audio recordings with minimal background noise.
What languages are supported?
AnnotateAudio supports transcription and translation for multiple languages. The available languages are shown in the app when you upload audio or use the translation feature.
Is my data private and secure?
Yes. We take your privacy seriously. Your audio and transcripts are stored securely and are only accessible by you. We do not share or sell your data. For more details, please review our Privacy Policy.

Account & Data Deletion

Delete Your Account

You can delete your account directly from the app:

  1. Open the AnnotateAudio app
  2. Go to the Settings page
  3. Tap "Delete Account"
  4. Confirm your deletion request

This will permanently delete your account and all associated data from our active systems.

If you need assistance with account deletion, you can also email us at contact@annotateaudio.com.

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